Acceptable use policy | Nevia by Aiven

Acceptable use of the Service

1. The Customer shall ensure that its users do not utilize the Service in violation of this Acceptable Use Policy. The Customer is responsible for ensuring that the Service is not used:

to violate, or encourage the violation of, applicable laws (including without limitation criminal laws, or any third-Party rights including privacy or publicity rights);
to infringe or misappropriate a third-Party's intellectual property or proprietary rights;
to perform significant load or security testing without first obtaining Aiven's written consent;
to engage in, promote or facilitate unlawful, hateful, discriminatory, or violent causes, including terrorism or violent extremism;
for any unlawful, abusive, harassing , defamatory, obscene , harmful or fraudulent purpose (for example, this may include phishing, creating a pyramid scheme or mirroring a website);
to intentionally or unintentionally distribute viruses, worms, Trojan horses, corrupted files, hoaxes, or other items of a destructive or deceptive nature;
to violate security or integrity of any network, computer or communications system, software application or network or computing device (such violations to include without limitation unauthorized access, interception of data or traffic or falsification of origin);
to make connections to any users, hosts or networks unless the Customer has permission to communicate with them (such network abuses to include without limitation monitoring or crawling, denial of service attacks, intentional interference, operating open proxies, open mail relays or open recursive domain name servers, or to avoiding system restrictions);
to intentionally or unintentionally interfere with the equipment used to provide or the availability of the Service, for other users;
to disable, interfere with or circumvent any aspect of the Service;
to generate, distribute, publish or facilitate unsolicited mass email, promotions, advertising or other solicitations ("spam"), including alteration or obscuring mail headers or assuming sender's identities, collecting replies to messages sent from a third party provider if such messages would violate the policies set out herein or comparable policies of such third party;
to perform unauthorized "mining" of bitcoins and/or other cryptocurrencies;
to operate open proxies, open mail relays, or "proxy farms" used to bypass GeoIP restrictions or IP-based rate limits;
to use the platform to benchmark, compare, or contrast features against any products or services competitive to Aiven or for any other competitive purposes;
to transmit Protected Health Information (as defined under HIPAA) into the Service without first having concluded a BAA with Aiven;
to transmit cardholder or sensitive authentication data (as those terms are defined in the PCI DSS standards) unless such data is message-level encrypted by Customer;
for using the Services in a manner that violates any applicable third-party policies, applicable industry standards, or requirements that Aiven may communicate to users;
for engaging in high risk activity, where use or failure of a Service may result in the death or serious bodily harm of an individual, or in significant damage to physical property;
for accessing a third-party sites for the purpose of web scraping, crawling, monitoring or other similar activity through a web client that does not take commercially reasonable efforts to identify itself via a unique user agent string describing the purpose of the web client and obey the robots exclusion standard, including the crawl-delay directive; or
to use the Service, or any interfaces provided with the Service, to access any other product or service of Aiven or its subcontractors or subprocessors in a manner that violates their applicable terms of service.

2. Customer's users may not utilize a temporary "dead-drop" email address for the email address of their account.

3. Aiven (and its subcontractors and subprocessors where appropriate) reserve the right but assume no obligation to review the Customer's use of the Service, including the Customer's data to ensure compliance with the Acceptable Use Policy and/or applicable law and to discontinue any use by the Customer of the Service and removing and/or disabling access to any infringing data of the Customer. Aiven (and its subcontractors and subprocessors where appropriate) may report suspected infringing activities to officials, regulators or other appropriate third parties, including the disclosure of appropriate information regarding the Customer.

4. If the Customer becomes aware that its use of the Service infringes the Acceptable Use Policy set out herein, the Customer agrees to immediately cease the infringing use of the Service. The Customer shall promptly comply with Aiven's requests in regard to the ceasing of use of the Service that infringes the policies set out herein.